Summer Job as Claims Adjuster at Folksam in Sundsvall

"The best that can happen if it happens"! This is how we want our customers to experience Folksam when something happens and they need to contact their insurance company. Our ambition is to be industry-leading in sustainability, and we are convinced that reduced climate footprints, waste, and costs contribute to happier customers! This summer, you can gain valuable experiences for the future while making a difference for your colleagues and our customers. Here, there are opportunities to grow, thrive, and take responsibility.

We are currently looking for someone who wants to work with us during the summer at our office in Sundsvall. The employment is from May until the end of August, with a possible extension.

Welcome to submit your application today!

This is what you do as a Claims Adjuster at Folksam

As a claims adjuster in motor or animal insurance, you are responsible for ensuring that the customer has their insurance claim settled in a simple and engaging way through high availability and good customer service. You provide the customer with a quick and accurate response regarding their claim.

Your main tasks include:

• receiving incoming calls, registering claims, and documenting cases
• requesting any additional documents and information
• making decisions, settling, compensating, and closing cases
• providing information on claims, our continued handling, and clarifying what is expected from the customer and what the customer can expect from us.

You have a large contact area where you need to ensure cooperation with both internal and external customers.

Curious to learn more about what a claims adjuster does at Folksam? Read more here!

Every day, we strive to offer our customers security. Whether it’s being there when the car gets damaged or when your pet falls ill, we have very competent employees on site to help.

Are you the one we are looking for?

We are looking for someone who enjoys and has experience in service jobs with customer contact. You thrive on communicating with customers through our various contact points while effectively working in different system environments. If you have experience in the insurance industry, especially in claims adjustment, that’s a plus. You have good knowledge of Swedish and English. You have completed high school with a final grade.

You can make quick decisions and communicate them clearly. You have the ability to remain calm and focused in challenging situations, can focus on the right things, and quickly adapt to changing circumstances. You are confident in yourself and want to serve the customer in a solution-oriented and accommodating manner. Furthermore, you find it easy to collaborate with others, take responsibility for your performance, and invest a great deal of commitment in your work.

Develop Together with Us

Folksam is a customer-owned company with a strong focus on sustainability issues. We have many fun, developing jobs and with us, you have good chances for an exciting career with great benefits. We believe in a sustainable work life and actively work with inclusion and diversity. We offer the flexibility to alternate between working in the office and working from home based on the needs of the business. Our pleasant offices around the country provide meeting places for collaboration, learning, and a shared culture – together we create engagement and momentum forward! At folksam.se/jobb-och-karriar, you can read more and watch videos about what it’s like to work at Folksam.

How to Apply for the Job

Welcome to submit your application today, but no later than March 23, 2025. To apply for the position, we ask you to attach your CV and answer a number of questions based on the current requirements profile. In the first selection, we will only consider your CV and your answers to the questions. We wish for you to respond concretely and succinctly, and for there to be a clear connection between your answers and your CV.

If you want to know more about the job, feel free to contact one of our group managers, Tina Stenholm 070-831 52 91, Petter Thelin 072-886 84 52, Matilda Walther 070-882 10 28, or Pär Johansson 070-989 15 49.

In this recruitment, we will use tests as a first step in the recruitment process - so keep an eye out for these in your inbox.

Union representatives: Akademikerföreningen Susanna Järnek 070-831 69 46, Forena, Djur- Marie Backholm marie.backholm@folksam.se, Motor Catalina Rodriquez Leiva catalina.rodriguez-leiva@folksam.se, and Handels Mikael A Carlsson 070-831 51 32.

The Folksam Group offers insurance and long-term savings that create security in all stages of life. We have about 4,000 employees, and our vision is for our customers to feel secure in a sustainable world. We engage in what our customers care about and ensure that they are properly insured.